Legal Policies

Privacy Policy

Last Updated: March 1, 2026

At Solvea Joaillerie, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details, billing information (processed securely through encrypted payment gateways)
• Account Information: Username, password, purchase history, preferences
• Communication Data: Records of correspondence, inquiries, feedback, reviews

1.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on site, links clicked, search queries
• Location Data: Approximate geographic location based on IP address
• Cookies & Tracking: We use cookies and similar technologies to enhance user experience

2. How We Use Your Information

We use collected information for the following purposes:

• Order Processing: To fulfill orders, process payments, arrange shipping, and provide customer support
• Communication: To send order confirmations, shipping updates, respond to inquiries, and provide customer service
• Marketing: To send promotional emails, special offers, and newsletters (you may opt-out at any time)
• Personalization: To customize your shopping experience and recommend products
• Analytics: To analyze website usage, improve our services, and optimize user experience
• Legal Compliance: To comply with legal obligations, prevent fraud, and protect our rights

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information with:

• Service Providers: Payment processors, shipping companies, email service providers, analytics providers (bound by confidentiality agreements)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant gateways
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Encrypted storage of sensitive information

Important: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails using the link in each email
• Cookie Management: Adjust cookie preferences through your browser settings
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at info@solvea.com

6. Cookies & Tracking Technologies

We use cookies to:

• Remember your preferences and shopping cart contents
• Analyze site traffic and user behavior
• Personalize content and advertisements
• Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns, please contact us:

• Email: info@solvea.com
• Phone: +961 81 832 532
• Address: Lebanon

Terms of Service

Last Updated: March 1, 2026

Welcome to Solvea Joaillerie. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing, browsing, or purchasing from Solvea Joaillerie, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, you must not use our services.

2. Eligibility

You must be at least 18 years of age to use our services and make purchases. By using our website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts.

3. Account Registration

• You may need to create an account to access certain features
• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate, current, and complete information
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these terms

4. Product Information & Pricing

4.1 Product Descriptions

• We strive to provide accurate product descriptions, images, and specifications
• Colors may vary slightly due to monitor settings and photography
• All jewelry is handcrafted; minor variations are normal and part of the artisan process
• We do not warrant that product descriptions are error-free or complete

4.2 Pricing

• All prices are in USD (or local currency as displayed) and are subject to change without notice
• Prices include applicable taxes unless otherwise stated
• We reserve the right to correct pricing errors on our website
• If a pricing error is discovered after purchase, we will contact you with options
• Special promotions and discounts cannot be combined unless explicitly stated

5. Orders & Payment

5.1 Order Placement

• Placing an order constitutes an offer to purchase
• We reserve the right to accept or decline any order at our discretion
• Order confirmation does not guarantee acceptance; acceptance occurs upon shipment
• We may require additional verification for large orders or fraud prevention

5.2 Payment Terms

• Payment is due at the time of order placement
• We accept major credit cards, PayPal, and other payment methods as displayed
• All payments are processed through secure, encrypted payment gateways
• You authorize us to charge the payment method provided for the total order amount
• Failed payments may result in order cancellation

5.3 Order Cancellation

• By Customer: Orders may be canceled within 2 hours of placement by contacting us
• By Us: We reserve the right to cancel orders due to pricing errors, product unavailability, fraud concerns, or violation of these terms
• Refunds for canceled orders will be processed to the original payment method within 5-10 business days

6. Shipping & Delivery

• Shipping times are estimates and not guaranteed
• We are not responsible for delays caused by shipping carriers, customs, or force majeure events
• Risk of loss transfers to you upon delivery to the carrier
• You are responsible for providing accurate shipping information
• International orders may be subject to customs duties and taxes (buyer's responsibility)
• Shipments require signature confirmation for high-value items

7. Intellectual Property Rights

• All content on our website (text, images, logos, designs) is protected by copyright, trademark, and other intellectual property laws
• Our jewelry designs are proprietary and protected
• You may not reproduce, distribute, modify, or create derivative works without written permission
• Product photography is for reference only and may not be used for commercial purposes
• Trademark and brand names are owned by Solvea Joaillerie or respective owners

8. Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose or in violation of these terms
• Engage in fraudulent activities or provide false information
• Attempt to gain unauthorized access to our systems or user accounts
• Transmit viruses, malware, or harmful code
• Scrape, crawl, or harvest content from our website
• Interfere with the proper functioning of our services
• Impersonate any person or entity
• Use our services for resale or commercial purposes without authorization

9. Warranty & Authenticity

Lifetime Warranty: We provide a lifetime warranty against manufacturing defects. This warranty does not cover:

• Normal wear and tear
• Damage from accidents, misuse, or improper care
• Alterations or repairs by third parties
• Lost or stolen items

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid for the product
• We do not warrant uninterrupted or error-free service
• We are not responsible for third-party content or services
• Some jurisdictions do not allow limitation of liability; these limitations may not apply to you

11. Indemnification

You agree to indemnify, defend, and hold harmless Solvea Joaillerie, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms of Service
• Your violation of any third-party rights
• Your negligence or willful misconduct

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Lebanon, without regard to conflict of law principles.

12.2 Arbitration

Any dispute arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the Lebanese Arbitration Center. The arbitration shall take place in Beirut, Lebanon.

12.3 Class Action Waiver

You agree that disputes will be resolved on an individual basis only and not as part of a class action, consolidated action, or representative action.

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance. We encourage you to review these terms periodically.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact Information

For questions about these Terms of Service:

• Email: info@solvea.com
• Phone: +961 81 832 532
• Address: Lebanon

Return Policy

Last Updated: March 1, 2026

At Solvea Joaillerie, your satisfaction is our priority. We want you to love your jewelry. If you're not completely satisfied, we offer a straightforward return policy designed to protect both you and our business.

1. Return Eligibility Requirements

To be eligible for a return, items must meet ALL of the following conditions:

1.1 Condition Requirements

• Brand New & Unused: Item must be in completely unused, unworn condition with no signs of wear
• Original Packaging: Item must be returned in original box with all packaging materials intact
• All Components Included: Certificate of authenticity, tags, pouches, warranty cards, and all accessories must be included
• No Damage: Item must be free from scratches, tarnish, dents, or any alterations
• Original Seal Intact: If applicable, security seals must not be broken

1.2 Non-Returnable Items

The following items are NOT eligible for return under any circumstances:

• Custom or Personalized Items: Engraved jewelry, custom-made pieces, bespoke designs
• Pierced Earrings: For hygiene reasons, earrings cannot be returned once opened
• Sale/Clearance Items: Items purchased during final sale events marked "All Sales Final"
• Gift Cards: Non-refundable and non-returnable
• Damaged by Customer: Items damaged due to misuse, accidents, or normal wear and tear
• Items Without Proof of Purchase: Original receipt or order confirmation required

2. Return Process

Step 1: Contact Us (Within 14 Days)

Before shipping any items back, you MUST contact us to receive a Return Authorization (RA) number:

• Email: info@solvea.com
• WhatsApp: +961 81 832 532
• Subject Line: "Return Request - Order #[Your Order Number]"

Include the following information:

• Order number
• Item(s) to be returned
• Reason for return
• Photos of item and packaging (if claiming damage or defect)

Step 2: Receive Return Authorization

We will review your request within 1-2 business days and provide:

• Return Authorization (RA) number
• Return shipping address
• Return instructions

Important: Returns without an RA number will be refused and returned to sender at your expense.

Step 3: Package Your Return

• Place item in original box with all original packaging materials
• Include all certificates, tags, and accessories
• Write RA number clearly on outside of package
• Use secure, trackable shipping method with insurance
• Keep shipping receipt and tracking number

Step 4: Ship Your Return

Shipping Responsibility:

• Customer's Fault (Change of Mind): Customer pays return shipping costs
• Our Fault (Defect/Error): We cover return shipping costs via prepaid label
• We recommend insured, signature-required shipping for high-value items
• You are responsible for the item until it reaches our facility
• Lost or damaged returns during shipping are the customer's responsibility

3. Inspection & Processing

3.1 Inspection Timeline

Upon receiving your return, we will:

• 1-3 Business Days: Inspect item for eligibility
• Email Confirmation: Notify you of inspection results

3.2 Inspection Criteria

Our inspection will verify:

• Item is unused and in original condition
• All original packaging and components are included
• No signs of wear, damage, or alterations
• Return is within 14-day window
• Item is eligible for return per our policy

3.3 Rejected Returns

Returns will be REJECTED if:

• Item shows any signs of use or wear
• Packaging is damaged or incomplete
• Components are missing (certificates, tags, etc.)
• Return is received after 14-day window
• Item is on non-returnable list
• No RA number on package

Rejected returns will be shipped back to you at your expense. No refund will be issued.

4. Refunds

4.1 Approved Returns

If your return is approved:

• Refund Method: Original payment method only
• Refund Amount: Full purchase price of item(s)
• Processing Time: 5-10 business days after approval
• Bank Processing: Additional 3-7 days depending on your financial institution

4.2 What's Not Refunded

• Original Shipping Costs: Non-refundable (unless we shipped wrong/defective item)
• Return Shipping Costs: Your responsibility unless item was defective/incorrect
• Restocking Fee: 15% restocking fee may apply to certain items
• Gift Wrapping Fees: Non-refundable

4.3 Partial Refunds

Partial refunds may be granted in cases where:

• Item is returned with minor packaging damage
• Item has minimal wear not disclosed during return request
• Missing non-essential accessories (at our discretion)

5. Exchanges

We do not offer direct exchanges. To exchange an item:

1. Return the original item following the return process
2. Place a new order for the desired item
3. Once return is approved and refund issued, you'll have funds for new purchase

Note: We cannot hold inventory during the return process. Popular items may sell out.

6. Defective or Damaged Items

6.1 Manufacturing Defects

If you receive a defective item:

• Contact us immediately (within 48 hours of delivery)
• Provide photos of the defect
• We will arrange prepaid return shipping
• Choose replacement or full refund (including shipping)

6.2 Shipping Damage

If item arrives damaged:

• Document damage with photos (package and item)
• Keep all packaging materials
• Contact us within 48 hours
• We will file claim with carrier and arrange replacement

6.3 Wrong Item Received

If you receive the wrong item:

• Contact us immediately
• Provide order number and photos
• We will arrange prepaid return shipping
• Correct item will be shipped at no additional cost

7. International Returns

• International customers are responsible for return shipping costs and customs fees
• We recommend insured, trackable shipping
• Customs duties paid during original purchase are non-refundable
• Allow 2-4 weeks for international returns to reach us
• Currency exchange rates may affect final refund amount

8. Important Legal Terms

8.1 Final Sale Items

Items marked "Final Sale," "Clearance," or "As-Is" are sold with ALL SALES FINAL — no returns, exchanges, or refunds under any circumstances except legal warranty obligations.

8.2 Right to Refuse

We reserve the right to refuse returns that:

• Do not meet eligibility requirements
• Are suspected of fraud or abuse
• Violate this return policy

8.3 Return Abuse

Excessive returns or suspected return fraud may result in:

• Account suspension
• Refusal of future returns
• Ban from purchasing
• Legal action if warranted

8.4 Policy Updates

We reserve the right to update this return policy at any time. The policy in effect at the time of your purchase governs your return rights.

9. Contact for Returns

For return inquiries or to initiate a return:

• Email: info@solvea.com
• WhatsApp: +961 81 832 532
• Phone: +961 81 832 532
• Hours: Monday - Saturday, 9:00 AM - 6:00 PM (Beirut Time)